Customer Advocate

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

Due to continuous growth, we are seeking a Customer Advocate to join our team in Cedar Rapids, IA. This is a route driver oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's "face" to our customers and potential customers.

4 Day Work Week

Paid Weekly

$52,000-$55,000 Salary

Health/Vision/Dental within 60 days

401K in 30 days

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
Product Management: load outs, inventories, quality-stains/damage, tape changes
Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets
Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
Truck Maintenance: timely communication of repairs, PM, accidents
Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements
MINIMUM QUALIFICATIONS: Minimum of 3 years' of experience within sales or a route sales role
Ability to lift 25 pounds on a frequent basis
Ability to drive commercial motor vehicle for up to 10 hours on a daily basis
High School Diploma or equivalent
Valid Driver's License and Excellent Driving Record
Sense of direction/knowledge of area
Company Values & Benefits

Required Competencies: Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do
Benefits: Weekly pay
Medical, Dental, Vision
Pet, Legal, and Hospital Indemnity Insurance
401k (match)
Paid Time Off Package
Tuition Reimbursement
Referral Program
Great company culture
Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.