Customer Asset Management Specialist

The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers.

• Responsible for review of asset situation and recommend next steps including relocation and abandonment.


• Accountable for informing & and enforcing the Terms & Conditions to customers.


• Position is the escalation path for Customer Care Core team challenging customer interactions.


• Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly.


• Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets.


• Be the Customer Care’s core team’s go to for difficult customers regarding pickup and asset site scenarios.


• Provide solution options to the Customer Care Manager when dealing with an issue.


• Coordinate with other departments to ensure customer satisfaction.


• Perform other duties as assigned.

• 1-3 years working within a Customer Service in a Sales Support or Logistics environment


• Excellent verbal and written communication skills


• Ability to listen & empathize with the customer, working with them to try to resolve any issues.


• Develop creative solutions and processes to ensure customer satisfaction and company reputation.