Customer Care Agent - Suntrup Automotive Service Department

Now Hiring: Service BDC Call Center Agent
Suntrup Automotive Group | St. Louis, MO
Up to $19/hour | Flexible Start Time | Full-Time

Suntrup Automotive Group is looking for a professional and customer-focused Service BDC (Business Development Center) Call Center Agent to join our team!

As the voice of our service departments, you will be the first point of contact for our valued customers—answering calls, checking on vehicle status updates, and directing inquiries to the appropriate service advisors or departments. We're looking for someone with previous call center or dealership experience who thrives in a fast-paced environment and understands the importance of delivering a top-tier customer experience.

What You’ll Do:

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  Answer and direct high-volume inbound service calls

  
  


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  Schedule appointments and follow up on service inquiries

  
  


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  Provide vehicle status updates and coordinate with service departments

  
  


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  Maintain a courteous, professional tone in every interaction

  
  


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  Accurately document customer communications in our system

  
  

What We’re Looking For:

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  Previous experience in a call center or automotive dealership (REQUIRED)

  
  


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  Ability to multitask and stay calm under pressure

  
  


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  Excellent communication and interpersonal skills

  
  


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  Strong attention to detail and organizational skills

  
  


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  Team player with a positive attitude

  
  

Perks & Benefits:

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  Competitive pay up to $19/hour based on experience

  
  


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  Flexible start times

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) with company match

  
  


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  Employee discounts and advancement opportunities

  
  


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  Work with a family-owned company with over 70 years in the business

  
  

If you're ready to bring professionalism, energy, and care to every call, apply today and help us continue delivering the service Suntrup customers know and trust.