Customer Care & Logistics Representative

How you can make an impact

• Provide responsive customer support and address product-related inquiries, then coordinate follow-up activities that create a positive customer experience.
• Utilize SAP to enter data and manage customer orders accurately, monitor order status, and support Sales and Service with up-to-date information.
• Ensure shipments are arranged efficiently, including customs clearance, commercial invoices, packing lists, and other documentation required for successful delivery.
• Through close coordination with freight forwarders and customs brokers, you obtain rate quotes, track and trace shipments, and help resolve transportation or customs-clearance issues.
• Provide customers with specific documentation is coordinated with to support clearance requirements and prevent avoidable delays.

What sets you apart

• Minimum of a high school diploma and ideally additional education or training in a technical, business or logistics-related field
• 2+ years of relevant experience in customer service, order management or logistics. A combination of education and experience is accepted
• Practical experience with an ERP platform such as SAP or Oracle helps you process orders accurately and understand the connections between customer requests, inventory and delivery.
• Strong Excel and Microsoft Office skills
• Clear written and verbal communication skills allow you to interpret work instructions, quotations and purchase orders and explain order, shipment or account information effectively.
• Previous experience with international shipping, customs documentation or freight-forwarder coordination preferred

What we offer

• Compensation - Annual base compensation range from $55,000 to $70,000
• Flexibility- hybrid schedule

EEOC Statement:

Eppendorf is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, or genetic information.

Accessibility Statement 

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