Customer Care / Appointment Coordinator

Position Summary

We are looking for a friendly, organized, and motivated Service Department Customer Care / Appointment Coordinator to join our dealership’s automotive service team. This role is the first point of contact for many of our customers, and your primary goal will be to schedule service appointments and help deliver an excellent customer experience.

If you’re great on the phone, comfortable texting and emailing, and enjoy staying busy in a fast-paced environment, we’d love to meet you.

Key Responsibilities

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  Answer incoming calls and assist customers with service needs

  
  


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  Make outbound calls to customers for follow-up and scheduling

  
  


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  Send and respond to customer text messages and emails professionally

  
  


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  Greet customers in person when they arrive at the service department

  
  


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  Schedule service appointments quickly and accurately

  
  


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  Work daily call lists for outreach, including:

  
  
  
  
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    Special order parts appointment scheduling

    
    
  
  
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    Recall notifications

    
    
  
  
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    Previously declined service follow-ups

    
    
  
  
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    Customer satisfaction follow-up calls

    
    
  
  
  
  


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  Maintain organized notes and communication in dealership systems

  
  


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  Support service advisors and help keep the department running smoothly

  
  

What We’re Looking For

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  Strong communication skills (phone, text, email, and in-person)

  
  


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  Professional and friendly customer service approach

  
  


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  Highly organized with strong attention to detail

  
  


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  Self-motivated and comfortable making outbound calls consistently

  
  


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  Able to multitask and stay calm in a busy service environment

  
  


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  Basic computer skills and ability to learn dealership software

  
  

What We Offer

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  Medical and Dental

  
  


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  401K Plan

  
  


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  Growth opportunities

  
  


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  Employee vehicle purchase plans

  
  


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  Family owned and operated

  
  


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  Long term job security

  
  


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  Health and wellness

  
  


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  Flexible Work Schedule

  
  


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  Discounts on products and services

  
  

Qualifications

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  Fluid with computer systems, typing, email communication, etc

  
  


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  Comfortable with sms messaging, uploading pictures and videos using smartphone

  
  


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  Experience with Microsoft Office suite

  
  


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  Ability to communicate customers' interests needs and requests to management and company personnel

  
  


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  Professional personal appearance