Customer Care Associate

Job Description

Seeking a career-minded, highly-motivated, applicant to join the Calibration Laboratory, LLC team as a Customer Service Representative. 

The Customer Service Associate will apply the skills of organization, customer service, and multi-tasking with a technical prowess to deliver quotes, manage customer contacts, and answer customer inquiries.

Summary of Position

The Customer Care Associate plays a fundamental role in customer acquisition and retention by demonstrating excellent customer service-based performance. The Customer Care Associate is primarily responsible for the quoting, maintenance, and customer service aspects of our existing customer base.

Skills and Requirements

• Preference will be given to individuals with 2+ years of experience with customer service in a manufacturing or other technical sales environment.


• Excellent customer relation skills heavily focused on phone and email etiquette. 


• Proficiency in the use of software programs of MS Word, MS Outlook, MS Excel, and MS PowerPoint. Ability to quickly learn internal proprietary software.


• Ability to multitask is a must


• Excellent attention to detail


• Must have a valid driver's license with a good driving record


• MUST Pass entrance exam (see Application Process below)

Education

• High School Diploma required

Responsibilities

• Answers incoming phone calls and transfers calls to the corresponding person


• Answers and responds to customer inquiries via phone and email regarding calibration quotes.


• Generate new and repeat sales by providing product and technical information in a timely manner.


• Educate customers about terminology, features and benefits of calibration in order to improve customer satisfaction.
  


• Build and maintain strong, long-lasting customer relationships


• Understanding of business structure in most industries to identify decision makers


• Generate calibration quotes from client lists using internal software programs


• Contacts clients for purchasing documents in a timely manner 


• Organized and Task oriented to complete objectives and goals in a timely manner


• Maintain client account information


• Updates job knowledge by studying equipment profiles, calibration methods, and participating in technical discussion of the laboratory.


• Maintain a working knowledge of the laboratory's current Scope of Accreditation

Reports To

The Inside Sales Representative reports directly to the Quality Manager. 

Application Process

As a potential candidate, we have composed an aptitude exam in which you are required to pass for employment consideration. The link to this online exam will be emailed to pre-screened applicants after applying.

Our Mission

We are committed to providing a high quality instrument calibration, both on site and in house in accordance with stated procedures and customer’s requirements in a prompt, efficient, and cost effective manner to satisfy the specific needs of our clients. 

Benefits

• Health insurance, Vision insurance, Dental insurance, and Life insurance offered


• 401k retirement with company percentage match offered


• Vacation and Sick Time available for use as soon as 90 day probationary period is completed


• Company logo shirts provided


• 9 paid holidays; New Year’s Day, Good Friday, Memorial Day, 4th of July, Labor Day, Veteran’s Day, Thanksgiving, Day after Thanksgiving, Christmas Day.


• Office Hours: 7:30 am - 4:30 pm Monday-Thursday, 7:30 am - 2:00 pm on Friday

About Us

• Calibration Laboratory, LLC is an ISO/IEC 17025 accredited commercial calibration laboratory
  


• In business since 1977


• Friendly and enjoyable working environment


• Veteran owned company
  

For more information, please visit us a www.callabco.com