Customer Care Center Rep

Position Summary

The Customer Care Center Representative serves as a primary point of contact for customers through phone and digital channels. This role delivers prompt, friendly, and accurate service while building strong relationships and supporting the bank’s mission of providing an exceptional financial experience.

Essential Duties & Responsibilities

• Answer incoming      customer calls and digital inquiries in a professional, courteous, and      timely manner
• Assist      customers with account inquiries, transactions, online and mobile banking      support, and general banking questions
• Resolve      customer concerns efficiently, escalating issues when appropriate
• Educate      customers on bank products, services, and digital tools
• Identify      opportunities to deepen customer relationships by referring appropriate      products or services
• Follow all bank      policies, procedures, and regulatory requirements
• Work      collaboratively with branch staff and other departments to ensure seamless      customer service
• Protect      customer confidentiality and comply with all security standards

Knowledge, Skills & Abilities

• Strong      communication and active listening skills
• Ability to      remain calm and professional in a fast-paced environment
• Customer-focused      mindset with strong problem-solving abilities
• Basic computer      skills and comfort navigating multiple systems
• Attention to      detail and accuracy
• Ability to work      independently and as part of a team

Experience

• Banking, call      center, or customer service experience preferred
• Community      banking experience a plus

Work Environment & Physical Requirements

• In-branch (not      remote)
• Prolonged      periods of sitting and computer use
• Ability to      handle a high volume of calls

Why Join Us

We’re a community bank committed to relationships, trust, and service. Our Customer Care Center plays a key role in supporting customers and branches while delivering the personal service that sets us apart.

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