Customer Care Coordinator 1 - Voice Operations

Inova Voice Operations is looking for a dedicated Customer Care Coordinator 1 to join the team. This role will be full-time day shift: , 8:30 a.m. to 5:00 p.m. Monday- Friday, and every other weekend.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:
 

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.
   

The Customer Care Coordinator 1 serves as the liaison between the Inova Health System and its customers. Provides excellent, customer-focused service to patients, medical professionals, and the community. Screens patient calls to determine their need and makes the appropriate virtual connections. Collaborates with other healthcare organizations to provide approved patient information by ensuring all communication is PHI and PII compliant. Provides secondary customer care support to Inova services and programs.

Job Responsibilities
 

Additional Requirements
 

• Education - High school diploma or equivalent

Preferred Qualifications

• Hospital experience preferred
• Understanding of medical terminology preferred