Customer Care Coordinator

About Hudson's Furniture:

If you're eager to start your career with a company that believes in making a difference in the customer experience, then Hudson’s Furniture Customer Care Coordinator is your perfect match! As a second-generation, family-owned, faith-based company, we’ve proudly served Florida's residents since 1981, living our mission of 'Turning Houses into Homes.' Guided by Christian principles of love, growth, and transparency, we create an environment where individuals from all walks of life can thrive. Here, you won’t just sell furniture—you’ll design and create the perfect living space for your clients while honing the skills needed to propel your career forward.

Job Description:

At Hudson’s, we value diversity and consider every team member a part of our family. We’re looking for passionate, self-motivated, and customer-focused individuals to join our Customer Service team. If you care about quality products, delivering excellent service, and being part of a supportive work environment, we want to meet you!

WE OFFER GREAT BENEFITS:

• $15.00 hourly pay


• Monthly bonuses


• Comprehensive Medical, Dental & Vision benefits


• Employee Discounts


• Company Matched 401(k) Plan


• Competitive PTO Plan


• Opportunities for career growth and development

Responsibilities:

• Resolve customer satisfaction issues with professionalism and care


• Provide optimal service to customers via phone and in person


• Process customer service requests and incoming calls


• Maintain timely response and scheduling according to company standards


• Follow Hudson’s policies and vendor warranty guidelines


• Keep all open service requests updated


• Coordinate routes and schedules with service technicians


• Review technician reports for resolution


• Process and follow up on part orders to ensure timely delivery


• Initiate pre-calls to customers regarding delivery time frames


• Perform other tasks assigned by management

Requirements:

• Strong verbal and written communication skills


• Highly organized with attention to detail


• High school diploma or equivalent required


• Bilingual preferred (English and Spanish)


• Furniture industry experience highly preferred

Note: This job description outlines the primary responsibilities, but you may be asked to take on additional tasks as needed.

Our Commitment to Faith and Inclusion:

At Hudson’s Furniture, we are a Christian-led, faith-based organization that values love, transparency, and growth. These principles guide our interactions with team members, customers, and the community. We welcome individuals of all backgrounds, faiths, and identities to join our team. Diversity makes us stronger, and we are committed to creating a supportive, inclusive environment where everyone can thrive. No matter who you are or where you're from—your race, religion, gender identity, sexual orientation, age, or background—you have a place here. Come as you are—let’s grow together!