Customer Care Coordinator

Salary :

$18 - 22 yearly

Company : Overture Promotions

Job Type : Full Time

Waukegan, Il

Job Description - Customer Care Coordinator

Job Overview:
The Customer Care Coordinator requires both excellent phone and email etiquette. This role will be responsible for answering calls and emails from customers with questions or addressing any concerns that they may have. The primary duties include handling inbound and outbound inquiries to and from clients, listening to customer needs or issues and providing helpful solutions to their problems. This an on-site role, 5 days at our H.Q. in Waukegan, IL.

Duties and Responsibilities:

Manage Company webstores with live inventory and manage the order processing and customer service for those stores
Responsible for being primary contact for store inquiries through both Outlook and HubSpot
Work closely with warehouse staff to ensure that all orders are processed and are shipped in a timely manner; with the ability and comfortability to problem solve if stock issues arise
Partner closely with Purchasing and Sales on inventory management
Responsible for monitoring stock availability for orders through our order management system, NetSuite
Communicate directly with clients and provide excellent customer service.
Front Desk Coverage
Performs other duties as assigned including assisting the larger team with overflow customer service on larger customers by both phone and email as required

Skills and Competencies:

Excellent oral and written communication skills
Must have critical thinking ability and excellent attention to detail
Strong initiative, confidence, and the ability to ask questions as needed
Develop resilience when communicating with different departments within Overture
Detail-oriented, with the ability to effectively prioritize multiple projects
Strong organizational skills
Capability to maintain composure while working under stressful conditions
Proficient in MS Office Suite and Adobe Acrobat; beginner to intermediate Excel experience
1-3 years of customer service experience
High School Diploma

Benefits:

Complete insurance coverage – Medical, dental, vision, life insurance, flex spending accounts and disability plans with Company contributions.
Pet insurance and bring your dog to work days.
Corporate partnerships with Life Time Fitness, Bears Fit, Skechers and Tickets at Work
Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
401(k) eligibility day one of employment, with a Company match after the first year of employment
Paid maternity and paternity leave based on years of service.
Relaxed dress code
Overture family fun – Summer BBQs, volunteer engagement groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs.
Employee referral bonus

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Customer Care Coordinator

Job Description - Customer Care Coordinator

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