Customer Care Expert

Who we are:
Gopher Sport is an industry-leading inventor and seller of high-quality, innovative products used by teachers, coaches and kids for physical education, athletics, fitness and recreation.

Our mission is “To help teachers and coaches show kids how to have fun and be healthier through physical activity”. Started in 1947, we are committed to giving our customers innovative, high-quality products; fast, friendly, easy, right service; and an unconditional satisfaction guarantee.

Our Values:

We create delighted fans

We are dependable and trustworthy

We are passionate about quality and excellence

We move fast to innovate and improve

Description

Effectively resolve customer requests, building customer delight and loyalty by providing fast, friendly, easy, and right service experience, including management of complex customer needs as assigned.

What will you be doing?

• Quality customer interactions
• Accurate data entry
• Quick and effective customer responses
• Represent the voice of the customer
• Be dependable
• Product and process expertise

• High school diploma or equivalent
• 2-5 years in a service contact center
• Computer savvy, proficient with all Microsoft Office applications and Windows Operating System
• Reliable, flexible, and adaptable to work successfully in a fast-paced environment

Why join our Team?

You'll get satisfaction knowing you're helping millions of kids around the world have fun and become more active and healthy. Plus, you'll get a competitive compensation and benefit package, including traditional and HSA Health Insurance options, Vision, 3 weeks of Paid Time Off accrued the first year, plus 8 company paid holidays, profit sharing, 401K, a Lifestyle Spending Account, tuition reimbursement, product discounts, an onsite fitness center and so much more!

Salary Range: $23.50 per hour to start with the potential to increase your hourly pay up to 5% after 6 months! Demonstrate reliability, accountability, and other outlined prerequisites to earn up to an additional 5% increase with each career path progression! Annual merit increases are available based on your performance too!

To apply:

1. A short, clear Cover Letter that explains WHY you are interested in this specific position, and?gives examples of your prior successes performing the responsibilities listed above.

2. Your Resume