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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Care - REMOTE. In this role, you will lead a team focused on ensuring the highest level of satisfaction for both internal and external customers. The position combines team management with project oversight, enabling you to drive change and implement improvements that impact customer experiences positively. You'll collaborate across departments, manage key initiatives, and foster an environment of teamwork and excellence, all while working in a dynamic, purpose-driven space dedicated to improving cancer care.
Accountabilities
- Provide day-to-day supervision of assigned staff, ensuring timely and accurate work.
- Lead and manage specific projects or initiatives to drive operational enhancements.
- Understand compliance policies related to test ordering and requirements.
- Track and trend customer complaints and report deficiencies per protocols.
- Responsible for training, coaching, and career development of staff.
- Develop SOPs and best practices to enhance client satisfaction.
- Collaborate with leadership to develop strategic plans for operations.
- Business Travel: Up to 10% required for business purposes.
Requirements
- Bachelor’s degree preferred or relevant experience equivalent.
- 5-10 years of experience in customer service, specifically in healthcare or biotech.
- 3+ years of experience in a leadership or supervisory role.
Benefits
- Competitive compensation package.
- Opportunities for career development and growth.
- Inclusive and collaborative work environment.
- Recognition as a Certified™ Great Place to Work.
- Remote work flexibility.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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