Customer Care Operations -Dispatcher- Full Time- Second Shift- 2p-10p

Who We Are:
At Accurate Courier Services, we’re not just a team; we’re a family with a mission! As a national leader in Medical Courier services, we partner with the largest health networks across the country to deliver life-saving logistics with precision and care. Our Cincinnati hub is growing fast, and we need dynamic, professional-minded Dispatchers to join us.

When you join our team, you’ll be working with industry giants in healthcare, supported by colleagues who value your expertise and commitment to excellence. Plus, with limitless growth opportunities, you’re not just landing a job—you’re building a career!

We are seeking a detail-oriented and dependable Medical Courier Dispatcher to join our healthcare logistics team. This role is essential in coordinating the safe and timely delivery of medical specimens, supplies, and documentation across hospitals, clinics, and laboratories.

What You’ll Be Doing (And loving):
As a Dispatcher, your day will fly by as you:

• Answer driver calls with a smile (yes, they can hear it!).


• Review orders as they come in and assign them to the appropriate driver.


• Help ensure that our routes and on demand drivers stay on time with their pickups and deliveries.


• Escalate out of ordinary items to the Operations Manager for the market area.


• Keep things professional, positive, and proactive in every interaction.

What Makes You Shine (a.k.a. Responsibilities):

• Be the calming voice for our drivers.
  


• Be able to quickly assess the needs of the market and assign, or rearrange assignments, based on the orders.


• Share ideas about improving our processes and our customer experience.


• Be willing to pitch in on weekend rotations. We are a 365/24/7 company and take turns making sure we are covered.

What You Bring to the Table:

• High School diploma or GED? Check!


• At least 1 year of Dispatch experience? Even better!


• Skills that make you a star:
  
  
  
  • Integrity and a commitment to top-notch service.
  
  
  • Quick thinking to assess situations and take action.
  
  
  • Crystal-clear communication, both spoken and written.
  
  
  • A knack for solving problems over the phone.
  
  
  • Flexibility to work overtime if needed.
  
  
  
  

Why You’ll Love Working Here:

• Competitive pay at $20.00/hour.


• Work at our Cincinnati location (sorry, this one’s not remote).


• Be part of a drug-free, felony-free work environment.


• We prioritize safety—because we care about you as much as we care about our customers!

Ready to join a team that values your passion, skills, and positivity? Apply today and be part of a mission that truly matters!