Customer Care Rep

• Communicates with customers via phone and email. Processes orders and requests for returns. Provides quotes
as needed.
• Effectively handles customer interactions. Identifies/resolves customer complaints/problems. Analyzes/rectifies
customer concerns using established procedures.
• Works with various vendors in obtaining parts, checking status of orders, obtaining pricing, special quotes and
availability of parts.
• Assist in inventory control. Solve discrepancies between customer service and warehouse.
• Operate in conformance with the requirements of the Alliant Power quality management system.
• Assist other employees both in and out of the department.
• Perform other related duties and assignments as required.
• Provide feedback on system needs/changes.