Customer Care Rep. Field Investigator CS044

Salary :

$28.86 - 28.86 hourly

Company : Narrabay

Job Type : Full Time

Providence, Ri

Number of Applicants

000+

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Job Description - Customer Care Rep. Field Investigator CS044

Title and Number of Position:	Customer Care Rep. – Field Investigator CS044
Application Period:	7/29/2025 – 8/5/2025
Salary Range:	Grade U6 / $28.86 - $37.87 Starting Salary: $28.86
Division – Section – Unit:	Finance/ Customer Service
Shift and Days:	Monday – Friday 8:30 AM – 4:00 PM
Location:	Providence
Restrictions:	None
Position Covered by Bargaining Unit Agreement:	Yes
Name of Bargaining Unit:	Council 94, Local 2884

DUTIES/RESPONSIBILITIES: The Customer Care Representative-Field Investigator is responsible for responding to questions and concerns from customers regarding accounts and providing related support and performing the physical posting of properties during water shut off season. Answers general customer questions and concerns regarding account status, billings, payments, payment arrangements and other account information. Receives and processes a variety of forms, applications, and documents regarding accounts, statements, requests for information, and other account questions. Prepares forms, documents, and other statements required for account openings and closings, changes in billing and ownership information. Assists in the follow up of delinquent and outstanding accounts through incoming and outgoing courtesy/collection calls. Prepare documentation and basic reports. Assists the Field Investigator in the physical posting of WSO Posting and Termination accounts. Responds to customer service inquiries regarding location regarding account and billing questions to gather information needed to resolve customer or department questions and concerns. Completes appropriate forms and documents regarding the process and outcome of investigations. Performs other duties of a similar nature or level.
EDUCATION/EXPERIENCE/SPECIAL REQUIREMENTS:
EDUCATION/ EXPERIENCE: High School Diploma, or G.E.D.; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
KNOWLEDGE AND SKILLS: Performing basic office duties; Performing basic mathematical calculations; Providing basic customer Care; Operating a computer and applicable software applications. Utility billing procedures; Utility account information; Basic utility equipment. Communication, interpersonal skills as applied to interaction with coworkers, supervisors, the general public, etc. sufficient to exchange or convey information and to receive directions.
SPECIAL REQUIREMENTS: Must possess a Valid Driver’s License in good standing.
AMERICANS WITH DISABILITIES ACT (ADA) PROVISIONS:
REASONABLE ACCOMODATION: If an applicant is unable to perform any essential job functions because of their disability but can achieve the required results by means of a REASONABLE ACCOMODATION, then the individual shall not be considered unqualified for the position.
MEDICAL INFORMATION: Successful completion of a pre-placement physical examination and drug screen will be required after a conditional offer of employment has been made.
TO APPLY:
Apply within the application period as shown on notice. This Agency does not assume responsibility for applications sent through the mail. NOTE: The Narragansett Bay Commission union contracts allow a 3-day grace period for its members only.
APPLY ONLINE OR SEND RESUMES TO: [email protected] (resumes must be in Word or PDF format), deliver to One Service Road, Providence, RI 02905 attention Human Resources, or Fax to 401-461-2242.

THE NARRAGANSETT BAY COMMISSION IS AN EQUAL OPPORTUNITY EMPLOYER

Original job Customer Care Rep. Field Investigator CS044 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Care Rep. Field Investigator CS044

Job Description - Customer Care Rep. Field Investigator CS044

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