Customer Care Representative

Duties:

• Accept inbound customer calls and provide repair service by issuing work-orders to contractors for covered home warranty items


• Assist customers by answering home warranty questions and explaining coverage


• Follow-up with customers and contractors to ensure that service is performed in a timely manner, and with OneGuard’s high standard of quality


• Resolve customer concerns in a professional and timely manner


• Learn and exhibit a solid understanding of our various warranty plans and options


• Recognize and act on opportunities to recommend and sell additional warranty coverage


• Accurately and efficiently process new warranty orders

Skills/Requirements:

• 2+ years of customer service or related experience


• Must be a relationship-builder with an ability to work in a dynamic, team-based environment.  Outstanding communication is required


• Strong verbal, written, and organizational skills


• Excellent problem-solving and decision-making abilities


• Bilingual in English and Spanish is a plus