Customer Care Representative

Summary:
The Bilingual (Mandarin and English )Customer Service Representative is responsible for providing professional
and attentive service for all internal departments and external customers,
through passion in customer service, in -depth knowledge in products, and
understanding of company policies.
Send Resume:[email protected]

Responsibilities:

· Experience in customer service -related industry and working with
people, ideally in apparel.
· Excellent problem -solving skills, the ability to overcome obstacles.
· Poise and confidence to provide experiential customer focus.
· Friendly and calm disposition, ability to diffuse conflict with a positive
attitude.
· Superior oral and written communication skills, ability to interact
professionally in live customer service situations.
· Strong computer skills, ability to quickly learn how to navigate various
software programs.
· Ability to multi -task in a fast paced but fun environment.

Customer Service:
· Answer general customer inquiries via email, phone and online chat, including
but not limited to returns, processing orders, shipping information, coupon
adjustments and follow up until inquiry is closed.
· Adhere to jingus.com policies while keeping customers happy.
· Maintain customer service log, tracking all incoming inquiries and detailing
out customer requests, fit problems, product defects, shipping errors, etc.
· Aggregate and report on customer service trends quarterly to sales, tech,
design and merchandising departments.
· Work with operations and the warehouse to ensure that requests are met
seamlessly and that all departments are aware of any changes.
· Assist in technical support with website problems, including talking
customers through any difficulties, placing orders over the phone when
necessary and creating tickets with web developers for recurring technical
issues.
· Handle initial contact on disputes, participate in team meetings, and provide
support to fellow Customer Care Representatives.
· Create the Customer Care monthly report and analysis customer -related data.

E -Commerce Support:
· Organize web assets to support Marketing team needs.
· Support the preparation and execution of merchandising plans for group
uploads.

Key Partners:
· Marketing Team
· Warehouse
· Merchandising

 Skill Set Requirements

· Experience with MS Office.
· Ability to multi -task and prioritize. Strong verbal and written
communication skills as well as creative problem -solving skills.

Education & Experience
· Mandarin & English speaking is required
· B.A. or B.S. degree.
· Prior customer service experience.
· Experience with Shopify and Zendesk is a plus.
· A background in fashion/apparel and upselling experience preferred.