Customer Care Representative

Job Responsibilities  

• Become knowledgeable of all CSI accounts payable options and processes 

• Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support 

• Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments 

• Educate customer on best practices and processes regarding accounts payable processing 

• Confidently lead customers through conference calls and training 

• Proactively manage vendor enablement campaigns and databases 

• Provide necessary reporting to customers timely  

• Become APSC (Accounts Payable Solutions Consultant) certified within first year of employment 

• Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success 

• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks. 

• Take ownership of other special projects and assignments to support the business as needed  

• Bring energy and a positive attitude to a ensure positive customer experience 

Experience & Qualifications  

Experience: 

• A minimum of 1 - 2 years previous customer service experience 

• Strong communication skills 

• Adaptive to frequent process changes 

• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM 

• Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required 

• Financial, technology, FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful 

• Experience in banking, media, and/or hospitality a plus 

Education: 

• Bachelor’s degree, ideally in business, communications, finance, or related fields 

• All applicants must successfully complete a background and drug test