Customer Care Representative

Summary:

The Customer Specialist is responsible for a broad spectrum of customer service functions to fulfill customer needs and assure customer satisfaction. 

Responsibilities:

• Assure the accurate and timely processing of customer transactions (orders, RMA’s, quotes, catalogues/sample requests and      returns) to assure customer satisfaction.
• Gather customer information and identify products that meet customer needs; recommend potential products or services to      management; generate sales leads. 
• Provide technical customer service; educate customers on product features and benefits. 
• Set-up and maintain customer files; maintain records of all sales activities. 
• Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and      follow-up to ensure resolution.
• Process product recalls.
• Sell products and services. Maximize promotions.
• Establish and maintain effective customer relations.
• Provide support to outside sales representatives.
• Serve as a member of the Customer Service team, providing assistance and support as required.

Education & Experience:

• High school diploma or equivalent is required. Associate or bachelor’s degree preferred.
• 5+ years of experience in a customer service, customer focused role required

Requirements:

· Demonstrate strong problem solving and analytical skills.

· Strong communication and problem-solving skills

· Experience with Microsoft Office suite of products, Customer Master software

· Experience with a Full-scale ERP system, (SAP preferred)

· Ability to prioritize and multitask.

· Proactive attitude towards work, teamwork, and cooperation

This position requires some travel within the designated territory, offering a dynamic and challenging opportunity for a motivated sales professional keen on making a significant impact in the industry.

Competencies:

· Effective communications

· High attention to detail

· Strong critical thinking / problem solving skills.

· Relationship building