CUSTOMER CARE REPRESENTATIVE

Position: Customer Care Representative

Job Type: (Remote)

Dayton Roger's Contract is a leading provider of construction services and materials in the Dayton area. We have been in business for over 20 years and have built a strong reputation for providing high-quality work and exceptional customer service. We are committed to delivering top-notch services to our clients and ensuring their satisfaction with every project.

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer inquiries and concerns, and work closely with our sales and operations teams to ensure a seamless experience for our clients.

Key Responsibilities:

- Answering incoming calls and responding to customer emails and inquiries promptly and professionally

- Providing accurate and timely information to customers regarding our services, pricing, and project timelines

- Resolving customer complaints and issues in a timely and effective manner

- Collaborating with sales and operations teams to ensure customer needs are met and projects are completed on time and within budget

- Maintaining detailed and accurate records of all customer interactions and transactions

- Identifying and implementing process improvements to enhance the overall customer experience

- Keeping up-to-date with our products, services, and industry trends to provide knowledgeable and helpful support to customers

Qualifications:

- High school diploma or equivalent, some college education preferred

- 1-2 years of experience in a customer service or related role

- Exceptional communication and interpersonal skills

- Strong problem-solving and conflict resolution abilities

- Proficiency in Microsoft Office and ability to learn new software quickly

- Ability to multitask and prioritize in a fast-paced environment

- Strong attention to detail and organizational skills

- Experience in the construction industry is a plus, but not required

Benefits:

- Competitive salary

- Comprehensive benefits package including medical, dental, and vision coverage

- 401(k) retirement plan with company match

- Paid time off and holidays

- Opportunities for growth and advancement within the company

If you are a self-motivated and customer-focused individual looking for a rewarding career with a reputable company, we encourage you to apply for our Customer Care Representative position. Join our team and be a part of our commitment to excellence in customer service.