Customer Care Representative

Customer Care Representative

US-FL-Fort Myers

Job ID:

2024-31526
Type:

Regular Full-Time
# of Openings:

1
Category:

Customer Care/Service
ROT - LEH

Overview

Summary of Position Requirements
Handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Responsibilities

Primary Duties and Responsibilities
Manages completion of quality home repairs within standards set by company and industry specifications
Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
Contact homeowner within 24 hours and inspect calls within 72 hours
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitors business partners work for completion and satisfaction of repairs
Completes minor home repairs; obtains customer's approval for completed work
Monitors status reports for accuracy
Expedites emergency repairs
Assists in maintaining community standards
Meets and greets homeowners during orientation walk
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Qualifications

Education and Experience Requirements
Minimum

High School

or GED required
Minimum 2 years customer service experience required, preferably with a homebuilder
Valid Driver's License and good driving record
Valid auto insurance coverage
Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
Able to analyze problems, determine solutions, and produce desired outcome
Intermediate to advanced PC skills (Microsoft Word and Excel)
Excellent verbal and written communication skills
Must possess professional attitude to represent company in a positive manner
Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.

Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.
Physical Requirements
Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less.

Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.
This description outlines the basic tasks and requirements for the position noted.

It is not a comprehensive listing of all job duties of the associates.
FLSA Status

Non - Exempt
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Please see job

description

PI237085028

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