Customer Care Representative (BDC)

Description

Compensation: 

Based on a bi-weekly salary and commission. 

Duties: 

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Skills:

- Strong sales skills with a proven track record of meeting or exceeding targets

- Multilingual abilities, with proficiency in at least one additional language preferred

- Excellent cold calling skills and the ability to confidently engage with potential customers

- Effective public speaking skills for presentations and client meetings

- Upselling expertise to maximize revenue from existing customers

- Knowledge of sales pipeline management techniques to effectively track leads and opportunities

- Familiarity with market research methods to identify potential target markets and industry trends

- Strong organizational skills with the ability to prioritize tasks and manage time effectively

- Experience in outside sales or business development is a plus

Join our dynamic team as a Business Development Center Representative and play a key role in driving our company's growth. As a representative, you will be responsible for generating new leads, building relationships with clients, and maximizing sales opportunities. We offer competitive compensation, comprehensive training, and opportunities for career advancement. If you have a passion for sales, excellent communication skills, and the drive to succeed, we want to hear from you! Apply now to join our team.