Customer Care Representative - Business Development

**Please Note: We are currently giving strong consideration to internal Sunlighten applicants for this position. External candidates are still welcome to apply, but internal interest will be prioritized during the selection process.**

At Sunlighten, we're not just about infrared saunas, we’re on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are rapidly expanding and need a patient, solutions-oriented, and curious Customer Care Representative to assist Sunlighten for Business Customers.

Celebrating 25 years of innovation, Sunlighten has grown from its Kansas City roots to establish a global footprint, including expansion into the UK. With the global wellness market projected to reach $7 trillion in 2026, we are proud to be part of this dynamic and holistic shift. As leaders in light science and longevity, we create innovative solutions that help customers lead vibrant, active lifestyles.

Sunlighten’s Customer Care Representative - Business Development will take/respond to phone calls from business and commercial customers regarding any questions about their saunas, diagnose any issues, and find a solution. You are at the forefront of delivering exceptional service to our esteemed sauna clientele.  You will communicate with customers by phone, email, and online chat concerning orders, product returns, and will walk business and commercial customers through installation and assembly of the saunas and product components.

Duties/Responsibilities:

• Become an expert on Sunlighten's sauna offerings and understand the intricacies of each product to provide accurate information and recommendations to high-profile business and commercial sauna customers.
• Provide timely and accurate information to customers regarding order status and product knowledge requests.
• Assist business and commercial customers with technical troubleshooting of products, and strive for one-point call resolutions.
• Process business and commercial customer orders/changes/returns according to established department policies and procedures.
• Provide timely feedback to leadership regarding service failures or customer concerns.
• Partners with the sales and logistics teams to meet and exceed customers’ service expectations
• Use CRM to process and resolve customer cases in a timely and efficient manner.
• Actively seek feedback from customers to identify areas for improvement and contribute ideas for enhancing our custom sauna experience.
• Performs other duties as assigned.

• Ability to work from Sunlighten HQ everyday from 9AM-6PM.
• High School Diploma or GED
• Associate’s degree or relevant work experience preferred
• At least 1 year of experience in technical troubleshooting role: Help Desk, website, digital/wireless devices, and/or apps
• At least 1 year of experience working with systems such as: Microsoft Office Suite, Windows, Netsuite and/or Salesforce
• Strong written and verbal communication skills.
• Strong critical thinking skills
• Strong soft-skills and active listening skills
• Ability to manage and process multiple tasks simultaneously
• Strong Technical abilities and problem-solving skills

• Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
• Fully Equipped Fitness Center On-Site
• Free Lunch Program featuring a James-Beard Award Winning Chef
• Health (HSA & FSA Options), Dental, and Vision Insurance
• 401(k) with company contributions
• Profit Sharing
• Life and Short-Term Disability Insurance
• Professional Development and Tuition Reimbursement
• Associate Discounts on Saunas, Spa Products and Day Spa Services

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.