Customer Care Representative - Call Center

PRIMARY FUNCTION:

Responsible for providing outstanding full service to all customers internally and externally over the phone.

PRIMARY RESPONSIBILITIES:

1. Manage scheduling, cancelling and rescheduling of appointments for patients
2. Answer telephones in a pleasant and helpful manner
3. Take prescription refill requests
4. Acquire and document all patient demographic information accurately
5. Follow protocol for complete patient registration process including verification of insurance coverage
6. Apply billing and collecting practices including securing payment plans
7. Review and disseminate incoming documents
8. Initiate and complete patient portal registration
9. Provide assistance to fellow team members
10. Compliant with HIPAA, NCPA’s Compliance Plan and Code of Conduct policies

QUALIFICATIONS:

1. Some college preferred

2. Must be computer literate.

3. Excellent customer service skills

EXPERIENCE:

· Experience working with medical terminology

· At least one year of experience working in a call center preferred

· Knowledge of computer systems and applications including electronic medical records

SKILLS:

· Operate a variety of office equipment and computer programs

· Answer the telephone in a pleasant and helpful manner

· Speak clearly and concisely

· Read, understand and follow oral, and written instruction

· Establish and maintain effective working relationships with staff and physicians

EOE/F/D/V