Customer Care Representative (Email) - Rewarding Work

Looking for:

-1+ year of recent customer service experience/office experience

-Strong written and email communication ces

-Proficient with computers and Microsoft Office suite, including Outlook, Word and Excel

-Basic Excel (Ability and willingness to learn it)

-HS Diploma or GED

Hours:

Monday through Friday

8am to 5pm

Description:

This is NOT a high call volume position, this is a HEAVY email and customer service position!

-Assist with ordering vehicles, assist with anything customer service related

-Answer a high volume of customer EMAILS - Must be able to think outside of the box and problem-solve

-Must be comfortable making a few outbound calls, following up with customers on inquiries, and ensuring all data is accurately notated into the system

-Multi-task and type customer information into the system in real-time

-Utilize internal issue tracking system – to follow through on customer inquiries and issues

-Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes.

-Contacting drivers by e-mail to gather missing information

-Utilize the v-lookup function within Excel to efficiently sort through data

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.