Customer Care Representative I (Spanish Speaking - Hybrid) - Orem, UT

This position is designated to create superior customer service for all Blendtec customers.  Provide quick and timely responses, uphold company policies.

Primary Responsibilities

• Professionally manage customer accounts.

• Responsible for researching and resolving complaints to ensure customer satisfaction.

• Cultivate and maintain a positive rapport with customers and coworkers.

• Positive communicator and is respectful of teammates and other departments team members. 

• Provides basic technical support to customers via email, phone, or other contact channels.

• Possesses a basic understanding of the organization's products, services, practices, and procedures.

• Troubleshooting of basic blender and jar problems. 

• Collects, reviews, and inputs customer contact and blender data into customer management systems.

• Provides excellent customer service by offering all products and services as applicable to improve the customer’s experience with our brand and partners.

• Assists with customer requests through warranty claims, OTP language interpretation, and other tools as appropriate.

• Outbound calls to current customers

• Flexible with scheduling to meet customer demand.

• Other duties as assigned by leaders.

Qualifications:

• Knowledge and practice of proper phone etiquette including soft skills.  

• Experience with a large and diverse customer base.  

• Ability to manage several computer programs simultaneously while assisting customers.

• Knowledge of Microsoft Suite.  

• Basic computer skills.

• 1 year of customer service experience.  

• High school diploma. 

• Bilingual (Spanish)