Customer Care Representative Onsite - Leading Industry Pay

Are you passionate about customer care and ready to make a difference in people's lives? Look no further! Our team is seeking dynamic individuals to join us as On-Site Customer Care Representatives. SynergenX is looking for a Full Time Inbound Customer Care Representative with focus on weight loss clinical care to join our team! If you are interested in being part of a great company with a bright future, read on!

SynergenX Health is seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be a master multi-tasker with excellent communication skills and an upbeat attitude. CSR will be responsible for answering all incoming calls and emails, obtain inquiry information and book patients in Medical EHR System and handling customer questions and complaints. CSR must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, CSR should have a genuine desire to meet the needs of others. Our CSR are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. As an On-Site Customer Care Representative, you'll be at the forefront of our mission to provide exceptional service to our valued customers. You'll have the opportunity to engage with clients directly, assisting them with their needs and ensuring they receive the support they deserve.

Respond to incoming calls and messages in a timely manner throughout shift, Follow all communication procedures, policies, and guidelines during every customer interaction, Providing real-time scheduling support by booking patient appointments, Log all inquiries and manage Call Inquiry Log/CRM platform, Handle customer complaints respectfully and professionally; route to appropriate department, Identify customer questions, complaints, concerns, and overall needs, Assist as needed for other assigned administrative duties

Health, Dental, & Vison, Short/Long Term disability insurance, and a $50,000 life insurance policy, 401K plan with match up to 5%, Paid time off with yearly increases, Closed the 6 major holidays, Tuition reimbursement after 6 months of FT employment, Employee discount on all our services offered for you and a plus one

Our office is conveniently located in Northwest Houston providing easy access for those in the surrounding area.

2 shifts available: 7am-4pm M-F or 8am-5pm M-F