Customer Care Representative Phone and Digital Support

Customer Care Representative – Phone & Digital Support

At Fleet Farm, providing exceptional customer care is a priority. Our Customer Care Representatives are problem-solvers, listeners, and trusted resources who help customers get the answers and support they need.

In this role, you’ll connect with customers through phone, email, social media, and other digital channels. From answering product questions and assisting with orders to researching an issue or helping resolve a concern, you’ll play an important part in creating a positive Fleet Farm experience.

If you’re friendly, dependable, comfortable with technology, and genuinely enjoy helping people, we’d love to hear from you!

What You’ll Do

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  Respond to inbound and outbound customer contacts through phone, email, social media, and other digital communication channels.

  
  


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  Assist customers with questions related to products, pricing, availability, store information, billing, orders, shipping, and other general inquiries.

  
  


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  Receive, process, and assist with customer orders while ensuring accuracy and timely service.

  
  


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  Listen to customer concerns, ask thoughtful questions, and identify the information needed to reach an appropriate solution.

  
  


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  Research and resolve customer issues using available systems, resources, policies, and procedures.

  
  


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  Handle complaints and challenging customer situations with professionalism, patience, positivity, and empathy.

  
  


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  Follow up on customer questions and concerns to ensure issues are resolved accurately and in a timely manner.

  
  


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  Provide helpful product information, solutions, and recommendations based on customer needs.

  
  


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  Partner with Fleet Farm stores and internal teams to support ecommerce orders and resolve customer concerns.

  
  


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  Accurately document customer interactions and actions taken.

  
  


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  Manage a high volume of customer contacts while maintaining strong service, accuracy, and attention to detail.

  
  


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  Follow established processes and procedures while using good judgment and critical-thinking skills.

  
  


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  Adapt to changing priorities, customer needs, technology, and business processes.

  
  

What We’re Looking For

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  High school diploma or equivalent required; post-high school education is a plus.

  
  


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  2+ years of experience in customer service, sales, member services, training, retail, or another customer-facing environment.

  
  


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  Strong verbal and written communication skills.

  
  


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  Friendly, professional, and customer-focused approach.

  
  


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  Ability to communicate effectively through phone, email, chat, social media, and other digital channels.

  
  


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  Strong listening, critical-thinking, and problem-solving skills.

  
  


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  Ability to ask effective questions, research information, and identify solutions.

  
  


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  Comfortable working with customers who may be frustrated or experiencing a problem while remaining calm and professional.

  
  


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  Ability to learn product information, policies, procedures, and new technology quickly.

  
  


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  Comfortable working on a computer and navigating multiple applications in a Windows-based environment.

  
  


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  Ability to manage multiple priorities and customer interactions in a fast-paced environment.

  
  


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  Strong attention to detail and ability to consistently follow established processes.

  
  


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  Dependable, adaptable, and comfortable working independently as well as part of a team.

  
  

What Makes Someone Successful in This Role?

You don’t need to know everything about Fleet Farm on day one. Successful Customer Care Representatives are curious, resourceful, and willing to find the answer. You’ll do well here if you enjoy talking with people, can stay calm when situations get challenging, and take ownership of helping customers reach a resolution.

Most importantly, you understand that great customer care isn’t just about answering a question—it’s about making sure the customer feels heard, helped, and valued.

Join the Fleet Farm Team

Bring your communication skills, problem-solving ability, and passion for helping others to a team that plays an important role in the Fleet Farm customer experience. Apply today to join us as a Customer Care Representative – Phone & Digital Support.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.