Customer Care Specialist

ForTec Medical is an industry leader, dedicated to improving patient health by delivering innovative surgical technologies to our healthcare customers on demand. Our dedicated team delivers service excellence, and we take pride in what we do each and every day. ForTec’s commitment to excellence, integrity, and positive culture defines our organization. These core values, along with our entrepreneurial spirit, are the foundation of ForTec.

We are currently seeking an experienced, full-time Customer Care Specialist.  The work environment is fast-paced, with a focus on excellent customer service.  The Customer Care Center shift is 8:30am - 4:30pm PST.  This position is available for a hybrid work schedule after training.

Primary Responsibilities:

• Performs customer scheduling functions via high-volume customer phone calls and emails
• Communicates with team members regarding schedule additions/changes
• Communicates with hospital staff and/or doctors regarding schedule additions/changes
• Enters and updates work orders within an online scheduling system
• Updates customer notes in CRM system
• Conducts confirmation calls
• Provides general office assistance

Skills, Experience, and Qualifications Required:

• Experience working in a high-volume call center environment
• Scheduling experience with strong attention to detail
• Strong customer service skills
• Professional phone demeanor
• Works well under pressure during high-volume calls
• Problem-solving skills with the ability to multi-task
• Ability to adapt to urgent priorities
• Ability to resolve scheduling conflicts quickly
• Ability to work independently with minimal supervision
• Thrives in a team culture environment
• Computer proficiency in Microsoft Office applications
• Previous CRM experience helpful
• Dependable

Hourly rate / Benefits at ForTec Medical:

• Competitive hourly rate
• Company Paid Holidays, including a Floating Holiday
• Generous Paid Time Off (PTO)
• Health and Wellness Rewards Program
• 401(k) plan with generous company match; Annual Profit-Sharing opportunity
• Employee Referral Bonuses
• Years of Service Milestone Awards
• Medical, dental, vision, disability, and life insurance plan options
• Free Teladoc Health Account
• Supplemental Critical Illness Insurance
• Supplemental Accidental Injury Insurance

Join ForTec Medical - make YOUR impact today!

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.