Customer Care Specialist

We’re looking for a passionate and solutions-driven Customer Care Specialist to join our team and help deliver exceptional experiences for every guest.  

As our Customer Care Specialist, you will oversee the customer experience both pre- and post-trip. You will handle guest feedback and complaints and work to restore their faith in our business through fair and reasonable outcomes for all stakeholders, including direct guests and agents. You will champion and promote the importance of every guest interaction and thrive in customer excellence and retention. You will ensure guest feedback is used to drive change and recognition across the business. You will turn negative experiences into positive ones for our guests. In this role, you will ensure the highest level of communication with guests before and after their trips. 

This is a permanent, full-time position that will operate on a hybrid basis out of our office in Denver. The salary range for this role is USD $27–$29 per hour, dependent on experience, plus a great benefits package and some awesome perks. 

Some of the experience you’ll bring with you may include: 

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  Minimum of 3 years in a fast-paced customer-facing environment and working in a multi-channel customer-facing platforms  

  
  

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  Personal/professional hiking experience to Wildland’s travel destinations and travel industry experience  

  
  

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  Highly organized and communicative – must be able to interact effectively at all levels, both internally and externally and both written and verbal  

  
  

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  Ability to perform in an environment with ambiguous situations, rapidly changing priorities and competing deadlines  

  
  

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  Proven record of making well-informed decisions  

  
  

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  Ability to resolve conflict and high risk/sensitive cases whilst remaining empathetic and calm