Customer Care Specialist

We are seeking Customer Care Service Representatives with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high-energy environment.

At Mazda & Kia of Fargo, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Mazda & Kia of Fargo is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.  

Benefits

• Health, vision, and dental insurance with family and child coverage


• Short and long-term disability insurance and life insurance at group rates


• After 1 year, a 401(k) with company match


• Paid time off


• We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

Responsibilities

• Assist customers through all aspects of sales, service and general inquiries via phone and email – ensure 100% customer satisfaction


• Support service staff and management by scheduling customer appointments


• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution


• Generate and prospect new customers through owner loyalty processes


• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold


• Be friendly, professional, courteous and efficient when working with all customers and employees


• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office 


• Ability to communicate customers' interests needs and requests to management and sales personnel


• Professional personal appearance


• Enthusiastic personality


• Upbeat, positive, "smile" on the phone


• Professional work ethic


• Valid driver's license