Customer Care Specialist

Description

Who you are:

• A go-getter with a customer service background


• Customer focused personality with genuine desire to exceed customer expectations


• Friendly, engaging, and calm demeanor


• Willingness to learn about the product and services Nivel offers to become a knowledge expert for our customers


• Computer savvy – you know your way around computer systems and applications


• A coachable team player that is able to handle escalated calls


• When/if you finish your work, you are eager to ask what you can help with next


• You have a great attitude and work ethic and want upward mobility within Nivel


• Ability to multi-task and an eye for attention to the details

What you’ll do:

• Answer customer calls and email inquiries to place orders, address questions, and resolve issues, all while delivering an exceptional customer experience.


• Assist in the resolution of escalated customer concerns, ensuring the best resolution for the customer in a timely manner.


• Partner with leadership on how to best resolve customer questions and concerns, as needed.


• Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately


• Based on customer’s order history, suggest related items for purchase and explain product features and benefits that pertain to the customer’s needs


• Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data


• Assist with filing claims and tracking shipments for customers


• Partner with the warehouse, accounting, purchasing, and other internal teams to address customer concerns

We offer our team members a great workspace without the stuffy corporate atmosphere. Members of the Nivel family contribute to the bigger picture by bringing different ideas and processes to the table – we hire people from all backgrounds and industries.

Here’s what we give you:

• $16.50 hourly base rate + monthly bonus potential + overtime pay (as-needed basis)


• Great benefits package including:




• Health/TeleDoc/life/dental/vision/supplemental benefits from day one


• Paid time off from day one


• 401k with company match


• Up to $5,250 in tuition reimbursement per year




• Employee discounts on our full line of innovative products


• Free snacks and coffee


• Tons of advancement opportunities in a rapidly growing company 


• The opportunity to sell cool stuff within an exciting industry