Customer Care Specialist

About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Position: Customer care specialist

Location: SAN ANTONIO TX 78205

Duration: 6+months

Excellent written and verbal communication skills, ability to present complex data/credit issues to management

Focus on client and service mindset with a commitment to a high level of customer service

Ability to observe the need for changes/improvements in the processes

Ability to communicate clearly and concisely at all levels of the business

Must work with the highest level of trust, integrity, honesty and confidentiality

Ability to manage workload independently

Functional / Technical:

Good Computer Proficiency

Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills

Ability to learn new applications/software systems effectively and efficiently

Work Experience:

High School diploma or GED

Minimum 1 year of customer service experience, helpdesk highly preferred

Experience troubleshooting processing issues

Must be able to pass a background and drug screen