Customer CARE Specialist

Position Summary

Staccato is seeking a CARE Specialist to Field inbound contacts from customers through multiple contact channels including voice, chat, SMS and email in an active environment.

• High school diploma or equivalent is required.
• 1+ years multi-channel contact center experience is preferred.
• Sales Experience is preferred
• Strong organizational skills and ability to multitask in an active environment.
• Outstanding interpersonal skills and empathetic demeanor; able to relate to and work with people well inside and outside the Company.
• Excellent written and oral communication.
• Good understanding of Microsoft Office programs (especially Excel, Word, and Outlook)
• Salesforce and/or CRM experience preferred
• Experience with data and customer order entry.
• General comfort learning new software systems as necessary to accomplish goals.
• Proven ability to be adaptable and prioritize competing demands that will provide the highest customer service and response level.
• Innovative and solution-minded, Customer Obsessed attitude
• Knowledge of firearms is a plus.
• Assist customers with inquiries with a goal for first call resolution for all interactions.
• Respond to online inquiries using Salesforce in accordance with Company guidelines.
• Data entry regarding manual order entries and order edits, as required.
• Coordinate with multiple departments to provide the best customer experience possible.
• Have a thorough knowledge of the Company’s products, services, and systems.
• Identify opportunities to enhance the customer experience and/or the Staccato brand.
• Deliver exceptional customer service through phone, chat, SMS, and email constantly striving to improve the experience for our customers.
• Maintain a professional appearance and demeanor at all times.