$14.5 - 19.75 hourly
Number of Applicants
:000+
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Job Title: Customer Care Representative
Reports to: Customer Care Manager
Culture Vision Statement: Unity Bank strives to be an innovative bank that exceeds service excellence standards. Our culture is a caring collaborative environment where our communities and our employees matter to each of us. Those employees that are proactive, adaptable to change, and creative will be attracted to our growing organization.
General Summary:
Responsible for demonstrating service excellence in accordance with Unity’s Vision and Mission statements: Our mission is to help people achieve their dreams. Our Vision: Be the bank that connects people: employees, customers, community. Our core values: respect, honesty & integrity, satisfaction and enjoyment.
The Customer Care Representative is responsible for delivering exceptional internal and external customer service by listening to customers’ needs or issues and providing helpful solutions to their problems. This includes handling inbound and outbound calls to and from customers, while effectively managing the needs of our customers.
The Customer Care Representative works collaboratively with the retail banking staff, deposit operations staff, and other bank departments to assist customers through a productive, team-oriented work environment that leads to customer service excellence.
Principal Responsibilities & Duties:
Supplemental Pay: Bonus Pay
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Health insurance, Health savings account, Life insurance, Paid time off, Vision insurance.
Working Conditions: Bank/office environment, secure, comfortable working conditions. May be required to travel to meet with customers, and/or visit other branch offices, and other facilities.
This is a position for which:
Unity Bank is an equal opportunity employer.
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