Customer Care with an Online Sports Company

Customer Care with an Online Sports Company (German Language)

Office Location Advance Business Center 1, g.k. Mladost 4Mladost, ul. "Samara" 4, 1766 Sofia, Bulgaria

Salary is EUR 1,900 per month gross with bonuses

Shape the Future of Entertainment Join Us as a Support Consultant in Sofia!

About Us:
We're a people-first, innovation-driven team passionate about creating smart, impactful solutions that resonate with users and transform industries. Our mission is to bring technology and creativity together to deliver exceptional experiences.

About the Client:
Our client is a dynamic and fast-growing GameTech company, making waves across Europe and Latin America. With a presence in 16 markets and a portfolio of top-tier brands, they are redefining the future of interactive entertainment.

Your Role:
As an Online Sports Support Consultant, you'll be a key point of contact for customersdelivering friendly, efficient, and knowledgeable support across various channels including calls, live chat, email, and social media. Whether helping with account setup, technical guidance, or platform navigation, your goal is to make every customer interaction smooth and successful.

What Youll Be Doing:

• Be the Expert: Act as a trusted advisor to customers with a passion for sports.

• Solve with Confidence: Handle inquiries, resolve issues, and provide top-tier support across multiple platforms.

• Communicate Clearly: Build trust through positive, interactive communication.

• Deliver Excellence: Provide outstanding service while aligning with policies and best practices.

• Help Us Grow: Share feedback and ideas to continuously improve internal processes.

What You Bring:

• Fluency in German, Romanian, or Bulgarian, plus a good command of English

• Strong communication skills and a customer-first mindset

• Interest in sports and digital platforms

• Solid typing and computer literacy (MS Office familiarity is a plus)

• Ability to simplify complex topics for others

• Analytical thinking and problem-solving skills

• Positive team spirit and proactive attitude

• High school diploma or equivalent

• Customer service experience is a bonus, but not required

• Willingness to work flexible, rotational shifts

What We Offer:

• Full-time position with flexible hours (Monday to Sunday)

• Competitive salary plus monthly performance bonuses

• Convenient office location near public transport

• Fully paid initial training and onboarding

• Ongoing learning and skill development opportunities

• Career growth support through professional development programs

• Health and wellness initiatives to support your wellbeing

• Relocation assistance (including accommodation and travel costs)

• A full package of benefits: health and life insurance, Multisport card, transport allowance, milestone bonuses, additional education leave, corporate discounts, fun company events, and more!

Ready to Take the Next Step?
If youre looking to grow your career with a future-focused company and work alongside some of the brightest minds in the industry, wed love to hear from you.

Send us your CV today and start your journey toward an exciting, game-changing career!