Customer Communications Representative | Full-Time

About Direct Fairways

Direct Fairways partners with golf courses across the U.S. and Canada, providing high-quality scoring materials that feature professionally designed ads for local businesses. Our work helps small business owners stand out in their markets while helping courses lower operating costs.

We’re a growing team of 150+ motivated employees, and we’re looking to add a Telephone Operator to keep our communication lines running smoothly!

Position: Telephone Operator

In this role, you’ll be the first point of contact for customers, jobseekers, and business partners. Your job is simple but essential—answer calls promptly, provide a professional experience, and route callers to the right department. This position requires the ability to manage high volumes of incoming calls and emails while staying organized, responsive, and professional.

Responsibilities

• 
  

  Answer incoming calls with a professional and friendly tone.

  
  


• 
  

  Transfer callers to the correct department or representative.

  
  


• 
  

  Manage a high volume of incoming calls and emails in a fast-paced environment.

  
  


• 
  

  Use basic computer systems to log calls, update information, respond to emails, and manage transfers.

  
  


• 
  

  Maintain consistent attendance and punctuality.

  
  


• 
  

  Represent the company positively while following the dress code (Business Attire Monday–Thursday, Casual Fridays!).

  
  

Requirements

• 
  

  Entry-level—no previous experience or golf knowledge necessary.

  
  


• 
  

  Strong verbal communication skills and a professional phone manner.

  
  


• 
  

  Ability to handle high call and email volume while staying organized and managing multiple tasks.

  
  


• 
  

  Basic computer literacy, including comfort with email, phone systems, and simple data entry.

  
  


• 
  

  Ability to work in-office full-time, 7:00 AM–4:00 PM, Monday through Friday.

  
  

What You’ll Get

• 
  

  A consistent 40-hour work week (no nights, weekends, or major holidays!).

  
  


• 
  

  Two paid 15-minute breaks and one unpaid 60-minute lunch.

  
  


• 
  

  Health, dental, and vision insurance after 60 days.

  
  


• 
  

  Sick time after 90 days.

  
  


• 
  

  Company retirement plan with matching after 12 months.

  
  


• 
  

  ESOP (Employee Stock Ownership Plan): Eligible employees have the opportunity to build ownership in the company.

  
  


• 
  

  Weekly pay—$17/hour to start, with merit-based raises.

  
  

Ready to Start?