Customer Communications Specialist

Your future role

Take on a hands-on role where clear, real-time communication makes a direct impact. As a Customer Communications Specialist, you’ll keep passengers, airport partners, and internal teams informed—especially during service disruptions—helping ensure a smooth and safe travel experience.

Working alongside a collaborative and fast-paced team, you’ll monitor system activity, respond quickly to operational changes, and deliver accurate updates when they matter most.

You’ll play a key role in:

• Communicating real-time service updates to passengers and stakeholders


• Supporting response efforts during AirTrain service disruptions


• Coordinating with operations, maintenance, and airport teams


• Ensuring all communication channels (PA systems, radios, intercoms) are ready and functioning


• Contributing to basic reporting and system monitoring activities

What success looks like in this role

• Passengers receive timely, clear, and consistent information


• Communication supports efficient operational recovery


• Stakeholders remain aligned during fast-changing situations


• Systems are checked regularly and ready for use


• Information is delivered confidently, even under pressure

All about you

We value attitude, reliability, and communication skills. You don’t need to meet every requirement to apply—we’re looking for candidates who are ready to learn and grow.

• Strong communicator with the ability to stay clear and calm under pressure


• Quick thinker who can respond in real time without hesitation


• Customer-focused mindset with attention to detail


• Comfortable working in a structured, team-based environment


• Able to collaborate across operations, maintenance, and external partners


• Experience with radios, intercoms, or similar systems is helpful (not required)

Things you’ll enjoy

• A stable, union role with competitive hourly pay ($21.10/hour)


• A dynamic work environment where no two days are the same


• The opportunity to support critical airport transportation operations


• Working alongside experienced, supportive colleagues


• Career development opportunities within a global organization