Customer Community Manager

About Wisdom AI

Wisdom AI is the generative AI data analyst for the enterprise. We turn complex data warehouses into conversational interfaces. Because our product is at the bleeding edge of LLMs and data modeling, our community needs to be a high-signal environment where users share best practices, custom metrics, and innovative use cases.

The Role

We are looking for a Customer Community Manager to build our user ecosystem from the ground up with an AI first strategy. You won't just be "moderating" a forum; you will be architecting a digital experience. You will lead the selection and deployment of our community platform and integrate AI-driven workflows to automate engagement, surface insights, and scale technical support.

Key Responsibilities

• Community Architecture: Lead the strategy, selection, and implementation of our community platform. Define the structure for discussion categories, user groups, and gamification elements.

• AI-First Engagement: Implement AI-driven community tools (e.g., AI chatbots for first-response, automated content tagging, or AI-generated community digests) to ensure a high-touch experience at scale.

• Knowledge Base Ownership: Transform the Wisdom AI Technical Documentation into a living, community-driven knowledge base. You will produce technical "How-To" guides, video walkthroughs, and "Best Practice" playbooks.

• Roadmap Communication: Bridge the gap between Product and Customers. You will manage the public-facing roadmap, establish a voting process for enhancement ideas, host "What’s New" webinars, and facilitate "Early Access" programs for new features.

• Technical Content Creation: Deep-dive into the product to create content on:

  • Context Modeling: How to build high-performance data domains.

  • Prompt Engineering: Strategies for getting the best analytical Agents and Stories out of the AI.

  • Integration Spotlights: Showcasing unique uses of our GraphQL API and Slack integrations.

• Advocacy & Growth: Identify and nurture "Wisdom Champions" within our customer base to encourage peer-to-peer support and case study development.

Technical & Strategic Requirements

• Platform Mastery: Experience deploying and managing community software (Bettermode, Insided, or similar) with a focus on SEO and user experience.

• AI Literacy: A strong understanding of how to leverage AI tools (LLMs, automation workflows) to enhance community management and content creation.

• Wisdom AI Proficiency: You must become an expert in the platform’s capabilities as defined in our documentation, including:

  • Creating and managing Metric definitions.

  • Configuring Row Level Access Control (RLAC).

  • Setting up Deep Analysis and visualization types.

• Data-Driven: Ability to track community health through metrics like Daily Active Users (DAU), time-to-resolution, and community-influenced retention.

Qualifications

• Experience: 4+ years in Community Management, Developer Relations, or Technical Product Marketing, preferably in the Data or AI space.

• Content Skills: Exceptional writing and video production skills. You can take a complex technical update and make it exciting and digestible.

• Technical Curiosity: You aren't afraid to look at a GraphQL schema or a SQL query to understand a user's problem.

• Builder Mentality: You enjoy the "zero-to-one" phase—setting up the rules, the tone, and the technology for a brand-new ecosystem.

Why Join Wisdom AI?

• Define the Category: You are building the community for the future of Generative AI in the enterprise.

• High Visibility: Your work will directly influence the product roadmap and how the world perceives Wisdom AI.

• Innovation: We encourage experimentation with the latest AI tools to make your job more efficient and the community more engaging.