Customer Concierge

As a Customer Concierge at Serra CDJR Lake Orion, you will be the first point of contact for our valued customers, ensuring a seamless and exceptional experience from their initial inquiry through their entire journey with our dealership. You will play a key role in building lasting relationships by attentively addressing customer needs, providing expert guidance, and coordinating with various departments to deliver outstanding service that reflects our commitment to excellence.

Benefits

• Competitive salary of $3,000 per month with monthly bonus opportunities.


• Supportive team environment and opportunities for professional growth.


• Access to industry training and development resources.


• Employee discounts on vehicles and services.

Responsibilities

• Serve as the primary liaison between customers and dealership departments, ensuring clear and timely communication.


• Greet and assist customers both in person and via phone or email, providing detailed information about vehicles, services, and dealership offerings.


• Schedule appointments for sales, service, and test drives, maintaining an organized calendar to maximize efficiency.


• Follow up with customers post-visit to ensure satisfaction and encourage repeat business.


• Maintain accurate customer records and update CRM systems regularly.


• Handle customer inquiries and resolve concerns promptly and professionally.


• Collaborate with sales and service teams to enhance the overall customer experience.

Requirements

• Excellent communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Customer-focused attitude with a passion for delivering exceptional service.


• Ability to work in a fast-paced environment and remain calm under pressure.


• Previous experience in customer service or automotive dealership setting is preferred.


• Basic computer skills and familiarity with CRM systems.


• Reliable transportation to and from our Lake Orion, MI location.

About the Company

Serra CDJR Lake Orion is a trusted and community-focused dealership dedicated to providing an unmatched customer experience. We specialize in Chrysler, Dodge, Jeep, and Ram vehicles and pride ourselves on our knowledgeable team, comprehensive services, and commitment to customer satisfaction. Join us and be a part of a dealership that values integrity, teamwork, and excellence.``We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”