Customer Data Manager

Capital Waste Services is a leading provider of waste management services throughout South Carolina, Tennessee, Georgia, Virginia, and Florida areas. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. We invest in our community, our customers and our employees by providing access to state-of-the-art systems and processes, and the best leadership in the business!  

Position Summary

The Customer Data Manager is responsible for overseeing the accuracy, integrity, and timeliness of customer-related data across company systems, with primary responsibility for cash application oversight and commercial customer contract data management. This role ensures customer payments are applied correctly, commercial contracts are entered and maintained accurately, and downstream billing and financial reporting are supported through strong controls, quality assurance, and cross-functional coordination.

This position partners closely with Sales, Operations, Billing, AR, Finance, and Business Systems but does not perform collections or customer billing.

Key Responsibilities

Cash Application Oversight

• Oversee daily application of customer payments across all payment channels, including lockbox, ACH, credit card, wire, and checks.
• Ensure payments are applied accurately to the correct customer accounts and invoices.
• Monitor and resolve unapplied cash, short payments, overpayments, and misapplied funds.
• Reconcile daily cash receipts to bank deposits and system reports.
• Establish and enforce posting timelines and exception-handling procedures.
• Ensure compliance with internal controls and segregation-of-duties requirements.
• Review cash application reports and investigate discrepancies in coordination with AR and Finance.

Commercial Customer Contract Data Management

• Oversee entry and maintenance of commercial customer contracts, including:
  • Pricing and rate structures
  • Service types, service codes, and service frequencies
  • Contract terms, start and end dates
  • Escalators, CPI adjustments, and amendments
• Ensure commercial contract data is entered accurately and timely to support billing cycles.
• Implement quality assurance reviews and approval checkpoints for contract setup and changes.
• Coordinate with Sales, Operations, and Billing to validate contract details prior to activation.
• Maintain standardized procedures and documentation for commercial contract data entry.
• Support audits and internal reviews related to contract accuracy and revenue integrity.

Team Leadership & Process Governance

• Lead and develop staff responsible for cash application and commercial data entry.
• Establish productivity, accuracy, and turnaround-time benchmarks.
• Conduct routine audits and quality checks on customer data and payment posting.
• Develop, maintain, and enforce SOPs for customer data and cash application processes.
• Identify recurring data issues and recommend system or process improvements.
• Support ERP enhancements, upgrades, and user training initiatives.

Reporting & Metrics

• Track and report key performance indicators, including:
  • Cash posting timeliness
  • Unapplied cash aging
  • Cash application accuracy rate
  • Commercial contract data accuracy
  • Contract setup turnaround time
  • Rework and correction trends
• Provide regular reporting and insights to leadership.

Qualifications

• 5+ years of experience in customer data management, cash application, AR operations, or related functions.
• Prior leadership or supervisory experience required.
• Strong understanding of payment processing, reconciliation, and revenue data flows.
• Experience with ERP systems (Navusoft preferred; NetSuite a plus).
• High attention to detail with strong analytical and organizational skills.
• Advanced Excel and reporting skills.
• Ability to collaborate cross-functionally in a multi-entity environment.