Customer Development Representative

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Effectively and creatively communicates Mouser’s overall value to customers.


• Increase sales from existing assigned customer accounts by locating and identifying new business opportunities and building rapport and relationships with key decision makers.


• Work with Customer Service Representatives and Management to penetrate shared CDR accounts more deeply.


• Interacts effectively and professionally with others and is able to initiate, establish, and maintain highly effective business relationships with internal and external contacts of various cultures.


• Demonstrate ability to convert prospects and close sales while maintaining established sales goals. Follow up on customer-submitted requests for quotation.


• Relies on experience and judgment to plan and accomplish goals while performing a variety of complicated tasks.


• Plans and analyzes the impact of decisions before execution.


• Expand product knowledge utilizing all available sources.

SKILLS & CERTIFICATIONS

• Skill evaluation: Behavioral (80%), Written Communication (80%), Excel (80%).


• Desire and ability to build customer relationships with an outgoing and mature personality.


• Highly organized with effective time management skills.


• Possesses the highest level of ethics and integrity.


• Detailed and thorough work habits including documentation.


• Strong presentation skills; able to present information to groups at all levels via virtual or on-site meetings.


• Strong written and verbal communication skills with strong listening skills.


• Demonstrated ability to convert prospects and close deals.


• Able to perform basic calculations and mathematical figures.


• Ability to clearly verbalize in a telephone environment with clear English enunciation.


• Internet savvy; proficient in Microsoft Word, Excel, Outlook, email, and CRM software such as Salesforce.


• Ability to read and understand terminal/PC screens and printed reports.

JOB LEVELS

Customer Development Representative

• Bachelor’s degree in Business, Communications, Marketing, or equivalent education and experience.


• 3+ years of business-to-business relationship sales and account management experience.