Customer Discovery Researcher

Empower Innovation through Customer Insight
Job Purpose:
In this role, you will be at the forefront of exploring new market opportunities by leveraging innovative technology. Your primary mission will be to engage directly with potential customers to deeply understand their needs, preferences, and behaviors. This insight will enable us to develop products that resonate with and truly meet the needs of our users. Your work will support the strategic decision-making process, ensuring that our product directions are data-driven and closely aligned with customer expectations.
Responsibilities:
Conduct detailed customer discovery sessions to gather insights on user needs and behaviors.
Develop and test hypotheses related to customer preferences and product-market fit.
Utilize analytics tools to interpret data and generate actionable insights.
Present findings to stakeholders and influence product strategy based on research outcomes.
Write comprehensive reports detailing research methodologies and findings.
Collaborate with product managers and marketing teams to refine product offerings.
Stay updated with the latest trends in customer research techniques and tools.
Employ qualitative and quantitative research methods to support product development.
Assist in crafting proposals for funding based on research insights.
Qualifications:
Undergraduate degree or higher in Marketing, Business, Education, Psychology, Sociology, Statistics, or a related field.
At least 1 year of experience in customer research, educational research, market analysis, or a similar field.
Strong analytical skills with proficiency in statistical methods and data analysis tools.
Excellent written and verbal communication skills.
Robust organizational skills and meticulous attention to detail.
Ability to work independently and as part of a team.
A strong interest in understanding and predicting customer behavior.
Experience with customer journey mapping and persona development is a plus.
Nice to Have:
Familiarity with generative AI and interest in contributing to model development for better customer insights.
Experienced in conducting in-depth interviews, focus groups, and usability testing to gather detailed user feedback.
Proficiency in using CRM software and other customer interaction tools to analyze customer behavior patterns.
Experience with visual data presentation tools like Tableau or Power BI for creating impactful reports and presentations.
Expect a monetary bonus plus stipend upon funding. You have full autonomy. Take control of your career.
We will be offering full-time salaried positions after completion of the study.

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