Customer Engagement Lead

About the Team:  

The Customer Engagement Team is a small but fun and exciting group where we go above and beyond to ensure we provide the best customer experience. We are committed to quality and unparalleled customer service in things like processing and fulfilling customer orders, addressing concerns with their services, and promoting several programs to help retain customers. We work together constantly with dedication, commitment, and respect for one another which are our keys to success in contributing to the overall organization.

Who we are looking for:  

The Customer Engagement Lead position involves engaging with existing customers, building their trust, and coordination not only within the team but with other departments to deliver the best customer experience. To do this, the candidate we are looking for must possess relationship-building skills and be able to forge new partnerships that bridge people and organizations. They must be able to manage multiple projects and tasks simultaneously. We are looking for a team player who is flexible, dynamic, and can be engaging with their strong interpersonal skills.

Still interested? Here’s what the role looks like:  
The Customer Engagement Lead will be responsible for expanding relationships with existing customers by supporting collaborative sales efforts. In this position, you will need to understand customer needs and behaviors and delivers value reassurance to customers. In addition to providing an excellent customer experience, the role entails:

• Strong sales and customer service foundation and have an intuitive sense of how to work with our customers


• Understand what the customer wants and provide insight to resolve the situation


• Build relationships with customers and strive to be part of customer’s total technology solution provider and trusted advisor


• Identifies customer needs and requirements, and recommends the appropriate products and solutions


• Supports initiatives that ensure product profitability


• Achieves product growth targets in the assigned geography or account based


• Completes required training and development objectives with the assigned time frame


• Work well in a team environment by contributing ideas, striving to enhance the team’s effectiveness, and support decisions by management for the overall good of the customer and GTA


• Participates in metric review meetings with leadership where metrics are discussed, and actionable decisions are made.

Candidates must show: 

• Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.


• Strong sense of accountability; be self-motivated, positive, and professional in approach and able to work independently and within a team


• Results driven with proven problem solving and critical thinking skills, and the ability to effectively read, write and give oral presentation(s).


• Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced environment


• Organizational support – ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.


• Technical skills –constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.


• Decision making – makes sound, well informed, fact-based decisions and seeks guidance when needed


• Growth – own your personal growth and development. Be Curious, stay Committed, and Continuously learn

This is what you need to have: 

• Associate’s Degree OR High School Diploma/GED with four (4) years of customer service experience


• MS Office (MS Word and MS Excel) is preferred


• Works in a team environment and demonstrate strong leadership skills


• Analytical and multitasking skills


• In-depth understanding of sales principles and customer service practices


• Teamwork and motivational skills


• Demonstrates professionalism and strong verbal and written skills


• Analyze customer difficulties, evaluate alternatives, and recommend sound solution and recommendations


• Regular, punctual, and consistent attendance


• Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business

If you are still interested and the values below resonate with you, apply today!  

GTA Val-You’s: 

Our Customers Matter. Build Trust Through Respect.  Be Accountable.  Learning is Growth. Lead with Care. Win Together. Be a Game Changer. 

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Guam Department of Labor notices and  Department of Labor's EEO notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and  Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [email protected] or call us at (671) 644-0300.