Customer Engagement Manager

Job Summary:

The Customer Engagement Manager will be responsible for onboarding new customers, nurturing and retaining existing customers, and supporting professional development and training for teachers.

Duties & Responsibilities:

1. Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.
2. Conducts back to school meeting and mid-year review meeting.
3. Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.
4. Holds regular cadence of meetings with Territory Managers to discuss progress on accounts.
5. Ongoing support in delivering professional development and training for teachers.
6. Performs other related duties as assigned.

Required Skills & Abilities:

1. Excellent verbal and written communication skills.
2. Excellent interpersonal and customer service skills.
3. Strong analytical and problem-solving skills.
4. Thorough understanding of product, industry, and/or services provided to clients.
5. Proficient with Microsoft Office Suite or related software.

Education & Experience:

1. Bachelor’s degree in related field preferred.
2. 3+ years of experience preferred.
3. Experience in K-12 education/administration is beneficial.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.