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Customer Engagement Specialist

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Job Description - Customer Engagement Specialist



Full-time


Description

Customer Engagement Specialist – Ridgeline Roofing & Restoration “Delivering marketing excellence – one appointment at a time.”

Ridgeline Roofing & Restoration is a leader in the roofing industry, dedicated to providing high-quality roof replacements, repairs, and exceptional customer service. We are experiencing rapid growth and are seeking a Customer Engagement Specialist to join our team. This role is ideal for a motivated, detail-oriented professional who can manage multiple priorities, communicate effectively, and support our marketing and sales initiatives.


Responsibilities:

  • Support the sales team by coordinating marketing campaigns and scheduling qualified appointments.
  • Manage and respond to incoming digital inquiries through social media, email, and web forms in a timely, professional manner.
  • Convert leads into confirmed appointments through effective communication and follow-up.
  • Maintain consistent, professional communication with clients and team members.
  • Ensure smooth day-to-day operations across locations, adapting quickly to a fast-paced work environment.
  • Maintain accurate records, track performance metrics, and provide reporting as needed.
  • Qualifications:
  • Strong written and verbal communication skills.
  • Proficient in social media platforms such as Facebook, Instagram, and TikTok.
  • Comfortable managing inbound inquiries and appointment scheduling.
  • Highly organized with strong attention to detail.
  • Coachable, adaptable, and eager to learn.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Compensation & Benefits:

  • Compensation will be discussed during the interview process and is based on experience and performance expectations.
  • Work schedule: 11 AM – 7 PM (Sun–Thurs or Tues–Sat) - Open for discussion
  • Opportunities for professional growth and advancement within the company.
  • Supportive, team-oriented work environment.
  • Company culture that values integrity, accountability, and collaboration. Join Our Team! If you are ready to contribute to a growing organization and play a vital role in driving marketing success, we encourage you to apply today.

Original job Customer Engagement Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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