Customer Engagement Specialist - CMA's Volvo of Charlottesville

Description

CMA is a leading organization driven by a mission to move the lives of our associates, customers, and community forward. With a strong focus on excellence, innovation, and customer satisfaction, our talented team collaborates to deliver exceptional service and support to our clients.

We foster a positive and empowering work environment that values growth, flexibility, and well-being—ensuring our people have the support they need to thrive both personally and professionally. As an ESOP company, our employees are also owners—motivated by a shared purpose and a deeper level of commitment. This shared ownership inspires an uncommon level of care that sets us apart, because Owners Just Care More.

About this Role

We’re Looking for Customer Engagement Specialist at CMA's Volvo of Charlottesville with a passion for providing exceptional customer service and creating positive shopping experiences. This role involves assisting customers in selecting vehicles, closing sales, and ensuring a positive purchasing experience. The Customer Engagement Specialist is pivotal in driving our dealership’s growth by connecting with potential customers, nurturing leads, and providing top-notch service that keeps clients coming back. If you have excellent communication skills and a passion for the automotive industry, we’d love to have you on board!

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Requirements

Required Qualifications

A high school diploma or GED is required, along with one to three months of related experience or an equivalent combination of education and training. Strong communication skills, basic math proficiency, and problem-solving abilities are essential. Candidates must have a valid driver's license. The state sales license must be obtained after hiring and successfully passed to maintain employment as a sales representative. Reasonable accommodations will be provided to support individuals with disabilities in performing essential job functions.

Essential Duties and Responsibilities:

• Sell and deliver a minimum number of vehicles per month, meeting dealership targets.
• Write complete sales orders and process paperwork in line with dealership policies.
• Utilize dealership sales control and follow-up systems effectively.
• Attend product and sales training courses as requested by the sales manager.
• Stay informed about new products, services, and industry trends.
• Maintain an owner follow-up system that fosters repeat business and referrals.
• Develop and manage a prospect pipeline to maximize sales opportunities.
• Conduct business in an ethical and professional manner.
• Assist customers in selecting vehicles by asking questions and actively listening.
• Explain product features, benefits, and optional equipment to customers.
• Offer and coordinate test drives in compliance with dealership procedures.
• Demonstrate a strong commitment to customer satisfaction.
• Ensure compliance with federal, state, and local laws governing auto sales.
• Set personal income goals and develop strategies to achieve them.
• Ensure the sales manager meets every customer before finalizing a sale.
• Work closely with finance and insurance managers for completed transactions.
• Prepare sold vehicles for customer delivery and provide thorough vehicle orientation.
• Introduce customers to service department personnel for future maintenance needs.
• Schedule first service appointment and ensure post-delivery requests are fulfilled.
• Participate in sales meetings and continuous improvement processes.
• Maintain a professional appearance and conduct at all times.
• Perform other tasks as assigned.

Desired Qualifications:

• Previous experience in automotive sales or retail sales preferred.
• Strong communication and interpersonal skills.
• Ability to build and maintain positive customer relationships.
• Goal-oriented with a drive to meet and exceed sales targets.
• Knowledge of vehicle features, warranties, and financing options is a plus.
• Willingness to learn and adapt to dealership processes.

 Benefits:

•  401(k) plan
•  Employee Stock Ownership Plan (ESOP)
•  Life insurance and Accident Insurance 
•  Health insurance
•  Tuition reimbursement
•  Pet insurance
•  Financial wellness programs
•  Employee discounts
•  Paid Time Off (PTO)

Earnings Potential 

Up to $80,000 annually, including bonuses   

Drug and Alcohol Policy

CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills. We look forward to receiving your application!