Customer Engagement Specialist English Speaker Sofia

Customer Engagement Specialist (On-Camera) – English Speaker – Sofia

Location: Sofia, Bulgaria
Start Date: ASAP
Schedule: 24/7 Rotational Shifts
Work Model: On-site
Employment Type: Full-time

Role Summary

We are recruiting an English-speaking Customer Engagement Specialist for an on-site role in Sofia.

This position is ideal for confident, outgoing individuals who enjoy interactive environments and are comfortable being on camera. You will deliver real-time customer engagement while maintaining high service quality and professionalism.

Key Responsibilities

• Deliver live, on-camera customer interactions in a professional manner
• Ensure a high level of customer engagement and satisfaction
• Follow communication guidelines and quality standards
• Maintain a confident and presentable on-screen appearance
• Adapt communication style to different customer needs
• Work efficiently in a fast-paced, performance-driven environment
• Contribute to team targets and overall service excellence

Requirements

• Fluent English (C1–C2 level, spoken and written)
• Comfortable working in front of a camera for extended periods
• Strong communication, presentation, and interpersonal skills
• Energetic, confident, and customer-focused personality
• Ability to work flexible 24/7 rotational shifts
• Must be locally based in Sofia with valid work authorization
• Availability for video-based recruitment process
• Clear, professional headshot required for application

What We Offer

• Competitive net salary: €1,124/month
• Performance bonus up to €409/month
• Full-time on-site contract
• Paid training and onboarding
• Modern and dynamic workplace environment
• Opportunities for career growth and development

Apply Today

If you are confident, camera-ready, and looking to build your career in an interactive customer-facing role, we encourage you to apply.