Customer Engineer Manager - Austin, TX - (M3)

Are you energized by the idea of leading a team that\u2019s trained to help transform ideas into reality? In this role, you\u2019ll be the face of Applied Materials to customers who use our semiconductor equipment to build some of today\u2019s most advanced products, from virtual reality headsets to supercomputers. And you\u2019ll oversee a skilled team of engineers united around the same important goals.\n\nThis mid-level manager role gives you a chance to shine as a people leader and technical expert with solid knowledge of the Applied Materials business, tools and technologies, internal operations, customer objectives and more. As you guide daily operations, resolve problems and keep projects on time and on budget, you\u2019ll feel you\u2019re making an impact in a dynamic, inclusive, results-driven environment.\n\nYou will: \n\n * Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports\n * Coach and direct your team of customer engineers (CEs), overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentor programs\n * Manage other managers, including technical program managers, as needed\n * Initiate, lead and monitor all operational excellence activities\n * Be the prime interface with the Product Divisions (tech support, training, spares, reliability); work with Service and equipment Sales to identify customer-specific solutions\n * Take responsibility for account planning and cost efficiency, working with the District Sales Engineer\n * Oversee system installation, including planning, reporting and execution, pre-facility meeting, start-up meeting and process support identification\n * Serve as the point of contact for all service-related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams\n\n\n\nYou\u2019ll need: \n\n * A bachelor\u2019s degree\n * 4\u20137 years of work experience in the semiconductor industry\n * A strong understanding of Applied Materials global Standards of Business Conduct\n * Strong leadership skills to supervise day-to-day work and coach and develop employees\n * The ability to use tact and diplomacy to convey information and handle sensitive issues\n\n\n\nNice to have:\n\n * An MBA degree\n * Metrology/PDC knowledge\n * DDP Knowledge\n * FSO Experience.\n\n\n * \n\n\nWhat to expect:\n\n * You may travel 10% of the time\n * Be prepared to wear protective equipment and observe all safety standards\n * You may work on rotation and in shifts\n * You\u2019ll need a valid driver\u2019s license and passport\n\n\n\nYour benefits:\n\nAt Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you\u2019ll qualify for a competitive and comprehensive total rewards and benefits package, from day one.\n\nYour benefits package will be customized for your country of residence and may include: top-tier medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and much more. \n\nAdditionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company\u2019s employee stock purchase program and a subscription to wellbeing tools. \n\nWe value social responsibility, too: Our worldwide \u201cGiving\u201d program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.\n\nWho we are:\n\nApplied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We\u2019re the brain (and the brawn) behind every new technology development\u2014whether it\u2019s building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI and even smart TV display screens. With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people you\u2019ll ever meet. We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams.\n\nAs an Equal Opportunity Employer, we actively recruit diverse talent. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status or any other basis prohibited by law.\n\nJoin us as we innovate to Make Possible a Better Future!\n\n#LI\n\n## Qualifications\n\n### Education:\n\nBachelor\u0027s Degree\n\n### Skills\n\n### Certifications:\n\n### Languages:\n\n### Years of Experience:\n\n4 - 7 Years\n\n### Work Experience:\n\n## Additional Information\n\n### \n\n### Shift:\n\n10-Day 8-Hr (United States of America)\n\n### \n\n### Travel:\n\nYes, 20% of the Time\n\n### \n\n### Relocation Eligible:\n\nYes\n\n### Referral Payment Plan:\n\nEmployee Referral (Standard)\n\nU.S. Salary Range:\n\n$88,000.00 - $121,000.00\n\nThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. \n\nFor all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.\n\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. \n