Customer Enrollment Representative

Pakio, Inc. is a premier business consulting firm partnering with accessible telecommunications initiatives to execute sales and customer-service solutions within our local communities. We champion the delivery of high-quality, nationally accredited products, guiding each customer through every step of the sales enrollment journey with clear, personalized support.

We’re seeking passionate, detail-oriented Customer Enrollment Representatives to support a government-funded telecommunications initiative that delivers accessible communication devices to eligible participants. In this role, you will guide individuals through the enrollment process—verifying eligibility, explaining program benefits, and assisting with the selection and activation of devices and service plans that best meet their needs. As the primary point of contact, you’ll answer questions, troubleshoot issues, and ensure a seamless onboarding experience, all while building trusting, long-term relationships to confirm customer satisfaction. 

If you care deeply about expanding access to vital communication tools and thrive on making a positive impact, apply now to join us in bridging the digital divide in our community!

What We Offer:

• 2 weeks of comprehensive training 
• Uncapped commission incentives
• Dedicated career guidance and mentorship
• Vertical growth opportunities

What You’ll Do:

• Forge strong relationships with eligible customers by offering hands-on customer service and sales support through the enrollment process
• Connect with customers through the execution of field sales solutions and promotional events
• Qualify customers to determine their eligibility for available telecommunications services and devices
• Answer questions with a high degree of professionalism, honesty and integrity and troubleshoot issues with ease and efficiency
• Stay up to date on all sales and customer service techniques to ensure the company stays ahead of the curve in implementing best practices
• Facilitate communication between customers, the company, and client technical support to ensure a smooth and satisfactory activation process
• Work closely with sales and customer service departments to ensure company targets are met on a daily, quarterly, and yearly basis
• Abide by all compliance policies and procedures set forth by the company when handling sensitive customer information, ensuring legal and privacy requirements are met

What We’re Looking For:

• Previous experience in customer service is a plus
• Highly motivated candidates with an interest in long-term company growth
• Ability to take initiative independently when needed
• Personable, able to communicate effectively with customers and fellow employees
• Empathetic individuals able to understand customer concerns and offer effective solutions through quality customer service